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Help and FAQs

Frquency Questions and Ans

Room condition enquiry
Location and transportation
Booking ,deposit and payment issue

Booking, deposit and payment issue

  • How do I book online?

    Please go to Reservations and fill in the requested information. Once all the required information is submitted, a confirmation notice will either be emailed to you.

  • How many people can I book for?

    You can make reservations for any number of guests that you would like. However, we do suggest that if your party contains a large number of people please contact us in advance to ensure availability of the number of rooms for the specific dates that you would like.

  • What happens with the 20% deposit?
  • We will use the 20% deposit to reserve the type of rooms and for the specific number of nights that you requested. After we received the deposit, we will deduct the deposit from the total cost of your stay to determine the amount of the balance due at the time you check-in.

  • What credit/debit cards can I book with?
  • We accept MasterCard and Visa.

  • If I don't have a credit/debit card can I still book?
  • Please contact us by email or by fax so that we can make arrangements in advance. Please be sure to give us adequate time to respond and make necessary arrangements so as to ensure your reservations are confirmed for the dates you will request.

  • Does the name on the credit/debit card have to be the same as the name on the reservation?
  • We do request that the name on the credit/debit card used to make the reservation be the same as the name given for the reservation.

  • Is it safe to use my credit/debit card online?
  • You can safely enter your credit card number via our secure server, which encrypts all submitted information using Secure Sockets Layer (SSL) 128 Bit encryption technology. A SSL provides security in two ways: it verifies the identity of the secure site with a certificate and it provides a secure connection to prevent interception and misuse of your information. We offer an additional layer of security by storing all credit card information on a computer that is not connected to the Internet Your card number is transferred to this secure machine across a proprietary one-way interface.

  • Do I need to book in advance?
  • Please try to book in advance as early as possible so that the type of room and specific dates you requested are available to you. However, if the dates that you would like to reserve are very close to the time that you are making the reservations, we suggest that you contact us by either emailing us at or by calling us at (852) 2881 7077.

  • Can I have refund if I cancel the deposit?
  • According to our policy, we wouldn't refund the deposit once it is confirmed.

  • Are there age restrictions for staying at yesinn?
  • There are no age restrictions for guests staying in our hostel. However, we do request that the guest that registers for himself, herself, or on behalf of all the guests in his or her party must be 18 years old or above.

Room condition enquiry

  • What is the check-in time & check-out time?
  • Check-in time is after 14:00 and check-out time is before 12:00.

  • Do the rooms get any window?
  • Yes, every room gets windows.

  • Does the room get private bathroom?
  • Yes, each room gets private washing room.

  • Does the rooms in the same building?
  • No, ours rooms mainly located in 2 nearby buildings, just about 2mins walking distance. The reception counter located in 5B,FRONT BLK, 294KING'S RD, FORTRESS HILL, HONG KONG. After check-in, our staff could bring you to the room.

Location and transportation

  • What is the most convenience and efficiency way from airport to Yesinn?
  • Take A11 airport shuttle bus directly to yesinn, only cost HK$40/trip.

  • How far from yesinn to Causeway Bay shopping center?
  • Only take 3-5 min. by MTR (Sub-way) or bus, about 20mins by walk.

  • How far from yesinn to HK Conventional Center and how to get there?
  • Only take 5 min. by shuttle bus 25A or 2A to get off at the bus terminal. Alternatively, you can take 18 or 18P and get off at Central Plaza.

  • How can i find out Yesinn easy?
  • Please print out the yesinn direction map before you start.



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